We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, items must be unused, unworn, in their original packaging, and include all tags. A receipt or proof of purchase is required.

To start a return, contact us at customerservice@mostracoffee.com. Returns sent without prior approval will not be accepted.

Return Shipping

Once your return is approved, we will provide instructions on how and where to send the package. If the return is due to our error (defective, damaged, or incorrect item), we will issue a prepaid return shipping label. Otherwise, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us at customerservice@mostracoffee.com within 7 days of delivery. We may require photographic evidence of the issue to process a replacement or refund.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods, such as coffee or food
• Custom products, including personalized or special-order items
• Personal care items, such as beauty or hygiene products
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you have questions about whether your item qualifies for a return, contact customerservice@mostracoffee.com before initiating a return.

Exchanges

We do not offer direct exchanges. If you need a different item, return the original product first, and once the return is approved, place a new order.

Refunds

Once we receive and inspect your return, we will notify you of approval or denial. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks and credit card companies may take additional time to post the refund. If you have not received your refund within 15 business days, contact customerservice@mostracoffee.com for assistance.

International Orders

We currently do not accept or process international orders. At this time, we only ship within the United States. Any orders placed with an international shipping address will be canceled and refunded.